Support Services

Give Us A Shout

Shout is the UK's first 24/7 text service, for anyone in crisis anytime, anywhere.

Text SHOUT to 85258

Wigan Youth Zone

WYZ offers young people from across Wigan the opportunity to meet friends, have new experiences, learn new skills and access the support they need to develop and achieve their potential.

The Youth Zone is open to all young people across Wigan aged from 8 to 21, striving to offer something for everyone, regardless of their interests or abilities. With almost 15 dedicated areas to choose from including our four 40-metre floodlit football pitches, art room, music room and climbing wall – there’s something for everyone at Wigan Youth Zone.

01942 612061

Wigan and Leigh Young Carers

Wigan & Leigh Young Carers (WALYC) is the primary organisation within the Wigan Borough that supports Young Carers.

  • Whole family support and advice
  • After school groups
  • Counselling and befriending support
  • Cookery classes
  • Holiday lodges

01942 679352

Royal Association for Deaf people

Providing accredited information and advice and a variety of other services to deaf people, predominantly those who use British Sign Language (BSL).  Contact via the live-chat facility on our website, or email


Beat is the UK’s eating disorder charity. They are a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.

Helpline: 0808 801 0677

Youthline: 0808 801 0711

Student line: 0808 801 0811

Young minds

Leading the fight for a future where all young minds are supported and empowered, whatever the challenges. There to make sure they get the best possible mental health support and have the resilience to overcome life’s difficulties.

Call the Parents Helpline: 0808 802 5544 (Monday to Friday 9.30am – 4pm for free)

CALM Webchat

CALM offer an accredited confidential, anonymous and free support, information and signposting to men anywhere in the UK through our webchat service. Chats are taken by trained staff who are there to listen, support, inform and signpost. And because calls are confidential and anonymous we don’t and can’t offer a counselling service.

Opening hours are 5pm – midnight every day.


Call: 0800 58 58 58


PAPYRUS is the national charity dedicated to the prevention of young suicide.

HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

  • Call: 0800 068 4141
  • Text: 07786209697 or
  • Email:

Child Bereavement UK

Child bereavement UK supports families and educates professionals both when a baby or child of any age dies or is dying, and when a child is facing bereavement.

Helpline: 0800 02 888 40

Live Chat 9-5pm


Delivers a range of community and offender healthcare services including, but not limited to, sexual health services, substance misuse services, and health services.

SH:ARP (Wigan & Leigh Sexual Health Services)

Wigan – The Galleries Shopping Centre, 1st Floor, Wigan, WN1 1PX

Leigh – Leigh Health Centre, Entrance C, The Avenue, Leigh, WN7 1HR

Tel: : 01942 483188 Email: 

North West Borough Health:  Mental Health crisis line

The free crisis lines provide support 24 hours a day, seven days a week to people of all ages, including children and young people, who need urgent mental health support. You do not need to be known to their services to contact the crisis lines, they are available for patients and public.

The new dedicated phone numbers are:

  • 0800 051 3253  for people living in Wigan
  • 0800 051 1508  for people living in Halton, Knowsley, St Helens and Warrington


We provide expert, accredited advice and information to everyone affected by mental health problems. When mental illness first hits you or your family, it can be hard to know who or what to trust. We give people clear, relevant information on everything from treatment and care to benefits and employment rights

Advice service: 0300 500 0927

The Samaritans

The Samaritans offer a safe place to talk any time you like, in your own way - about whatever is getting to you.

Call: 116 123

Self-help Services

Self Help provide a range of support, services and opportunities, across the North West of England, for people living with mental health problems such as anxiety, depression, phobias and panic attacks.

Call: 0300 003 7029

The Sanctuary Wigan and Leigh

The Sanctuary Wigan and Leigh provides a place of safety overnight for adults (aged 18+) who are experiencing panic attacks, anxiety, feeling low or suicidal.

Following a conversation with our trained staff, you will be offered either telephone support or invited to come to The Sanctuary, between 8pm-6am, for one-to-one support.

Chid line

Childline is here to help anyone under 19 in the UK with any issue they’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.

Childline is free, confidential and available any time, day or night. You can talk to us:

ChildlineArt box is also a space to write and/ore draw your feelings, which you can choose to keep to yourself or share.


Supporting positive mental health in teenagers

Calm Harm App - "developed for teenage mental health by Dr Nihara Krause, Consultant Clinical Psychologist, using the basic principles of an evidence-based therapy called Dialectical Behavioural Therapy (DBT). Calm Harm provides tasks to help you resist or manage the urge to self-harm. You can make it private by setting a password, and personalise the app if you so wish. You will be able to track your progress and notice change. Please note the app is an aid in treatment but does not replace it. "

Calm Cards - calm cards transfer the activities from the app, enabling young people to manage the urge to self-harm when in a place where phones are banned or unavailable, e.g. school, hospital or at home.

The Bridge at Leigh

A non-profit registered charity with a Community Café and Food Market (social supermarket), with the mission to reduce food waste, food poverty and social isolation. Tonnes of good food is wasted every year and at the same time people are struggling to afford to eat.

The Bridge addresses these two issues by collecting food industry surplus which would otherwise go to waste. We source this food and cook it into lovely meals which we serve to ANYONE and EVERYONE in our Community Café. Their Minimum Donation Café offers inexpensive meals and if you can afford they ask you to consider what is a fair price for the meal you have enjoyed and donate that amount. This will help them to continue to support those most in need and help us be sustainable.

Wigan Safeguarding Children's Board & Wigan Safeguarding Adult's Board

WSCB and WSAB have online safeguarding resources for both the public and for professionals. However, they do not deal with reporting directly from members of the public and do not have a helpline. However, users can click the 'report concerns' button at the top of both webpages to access the Wigan Council website to make a safeguarding report.

Survivors of Bereavement by Suicide

"We exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide."

National Helpline
0300 111 5065

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